Communication Skills: What Would You Say?
This training helps us learn to effectively communicate with our co-workers when we see them behaving unsafely. We all occasionally witness unsafe behavior. But talking with our co-workers about safety can be difficult. We do not want to hurt their feelings, and we do not want to make people mad. But we do not want anyone to get hurt.
This course features three potentially hazardous workplace incidents in which workers confront each other about the hazards. In each incident, examples of poor communication are demonstrated. Then examples of effective and positive communication techniques are demonstrated. Techniques that we can all use, on the job and off.
What Would You Say? focuses on easy-to-use communication techniques like being positive; showing your concern for their safety; explaining the consequences of a hazard or unsafe behavior; and being specific with your comments.
This course presents interactive instruction covering the following topical areas:
Effective Communication Techniques
• Avoiding confrontation: Jack and Charlie
• Negative communication techniques
• Positive communication techniques
Avoiding Negative Communication
• An emotional confrontation: Sandy and Tony
• Ineffective emotional confrontation
• Defensive reactions
• The effects of positive communication
Minimizing Negative Reactions
• Common communication mistakes
• Emotional responses
• Techniques to minimize negative responses
• Proper response behavior
• Results of positive communication
• When things go right
This course will measure mastery on each of the following performance objectives:<
Employ effective communication techniques with co-workers.
• Recognize ineffective communication techniques.
• Identify four effective communication techniques.
Prevent negative communication among co-workers.
• Identify examples of negative communication.
• Choose positive communication techniques to use with co-workers.
Minimize negative reactions to safety suggestions.
• Identify communication mistakes that cause negative reactions.
• List negative reactions resulting from communication mistakes.
• Describe communication techniques that minimize negative reactions.
• Describe proper responses when your unsafe actions are pointed out.